Resume

Work Experience

Waitress

Pistarros

Frederick, MD

Quickly develop relationships with customers and maintain positivity while serving up to ten tables at once during rush hours
Maintain up-to-date knowledge of the menu and specials of the day to proactively recommend dishes and drinks based on specific tastes and interests of diners
Assist coworkers during rush hours by running prepared dishes, bar drinks, and cleaning off tables to minimize wait times and maximize turnover
Ensure customer satisfaction by regularly checking in on my tables as well as my coworkers
Manage the close-out process by assigning side work for servers to ensure the cleanliness of the restaurant

Sales Associate

Marshalls

Frederick, MD

Replenished shelves and clothing racks with fresh merchandise to ensure product availability
Recommended, selected, and assisted with locating and obtaining merchandise based on customers' needs and desires
Participated in the recovery of the store by organizing clothing racks by size and style, and shelves by product to ensure the cleanliness and fluidity of the store
Received and processed payments by credit cards, debit cards, store credit cash, check
Possessed knowledge of current sales, promotions, policies regarding payment and exchanges, as well as security procedures
Processed merchandise returns and exchanges quickly and efficiently

Greeted 200+ diners per shift, answered questions about wait times, and provided casual conversation
Answered phone calls, booked reservations for 50+ customers daily, and resolved customer service issues
Recorded customers' to-go orders over the phone and in person, processed payments, and bagged to-go orders to guarantee customer satisfaction
Bussed and sanitized tables to provide a clean and pleasant dining experience for customers
Monitored dining rooms and guest flow to maximize table usage and minimize customer wait times

Hostess/Busser

Bonefish Grill

Frederick, MD

University of Maryland

Bachelor of Arts In Communications, Public Relations Track (B.A.)

I am in my fourth year at the University of Maryland, College Park, maintaining a GPA of 4.0.

College Park, MD

Frederick Community College

Associate of Arts in General Studies (A.A.)

I completed my general studies courses in-person and online, leaving FCC with a GPA of 4.0 prior to transferring to the University of Maryland.

Frederick, MD

University of Pittsburgh

Pittsburgh, PA

I completed one semester of general education courses online, maintaining a GPA of 4.0 prior to transferring to Frederick Community College.

Adaptabiliy

Oral Communication

Teamwork & Collaboration

Social Media

Leadership

Problem-Solving

Public Relations Student Society of America

Club Member

2023